Compliments and/or Concerns

What to Include?

At PCESC, we believe patient feedback is vital to our ongoing success in providing excellent patient care.  Please fill out the form with your feedback if you have:​

• Concerns or questions about your care

• Suggestions to improve our services

• Compliments for the service or staff

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What can I expect when I share feedback?

Concerns​

• All persons submitting a concern/complaint will be treated with dignity, respect, confidentiality and an equal opportunity to be heard without bias.

• We will gather information and investigate if you have a complaint.

• A response will be provided by the Deputy Chief or designate of PCESC in a timely manner.

• Documentation will be kept in a secure location respecting the complainant's rights to privacy and confidentiality.  

• At the conclusion of the review, further options will be provided to you to resolve the complaint if required. 

• Complaints may be rejected by the Deputy Chief of PCESC if:

  • The complaint is deemed frivolous or vexatious in nature​

  • A fair review is not possible due to a delay greater than 2 years in making the complaint and/or

  • an anonymous complaint is made and there is not sufficient information to conduct a fair review

• A record of all complaints will be maintained by PCESC as per the Records Retention Schedule, and those complaints regarding Emergency Medical Service shall be reported to Alberta Health Services as specified in the existing contract. 

Compliments ​

• All compliments will be passed on to the crews/staff involved.

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Everyone has the right to:​

• Be treated with respect

• Be listened to and be heard

• Be in a safe, physical, emotional and psychological environment

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