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Pincher Creek Fire and Emergency Services (PCESC) provides advanced life support and emergency medical care to the Town of Pincher Creek and surrounding areas. Our highly trained team of firefighters, advanced care paramedics and primary care paramedics respond to all medical emergencies.

Ambulances are dispatched to every medical emergency call and depending on the secerity, a fire engine may also respond. Fire staff assist ambulance crews to provide patient care until an ambulance arrives. Patients are transported to hospitals or other healthcare providers as needed.

We strive to deliver high-quality patient care and value your feedback. If you have a compliment, concern, or suggestion, please take a moment to complete the following survey.

General Compliments and/or Concerns for PCESC

We believe that all public interactions are vital to our ongoing success in providing excellent customer service and care. Please fill out the form with your feedback if you have:

Concerns or questions about your care
Suggestions to improve our services
Compliments for the service or staff

What can I expect when I share feedback?

Concerns

All persons submitting a concern/complaint will be treated with dignity, respect, confidentiality and an equal opportunity to be heard without bias.
We will gather information and investigate if you have a complaint.
A response will be provided by the Deputy Chief or designate of PCESC in a timely manner.
Documentation will be kept in a secure location respecting the complainant's rights to privacy and confidentiality.
At the conclusion of the review, further options will be provided to you to resolve the complaint if required.
Complaints may be rejected by the Deputy Chief of PCESC if:
- The complaint is deemed frivolous or vexatious in nature
- A fair review is not possible due to a delay greater than 2 years in making the complaint and/or
- an anonymous complaint is made and there is not sufficient information to conduct a fair review
A record of all complaints will be maintained by PCESC as per the Records Retention Schedule, and those complaints regarding Emergency Medical Service shall be reported to Alberta Health Services as specified in the existing contract.

Compliments

All compliments will be passed on to the crews/staff involved.

Everyone has the right to:

Be treated with respect
Be listened to and be heard
Be in a safe, physical, emotional and psychological environment